Frequently asked questions

How do I care for my Geometry products?

Machine wash with mild detergent in cold or warm water. Dry on low heat. Avoid fabric softener, bleach, and ironing. We highly recommend washing and drying with other microfiber products, if possible.

What material is each Geometry product made from?

Our products are made from a variety of fabrics and materials, each designed for its specific use.

• Kitchen Tea Towels, Double Sided Tea Towels, Bar Towels, Dish Cloths & Waffle Towels: 85% recycled polyester / 15% polyamide
• Not Paper Towels: 70% recycled polyester / 30% polyamide
• Not Paper Towel Bamboo Tray: Bamboo
• Dinner Napkins: 88% recycled polyester / 12% polyamide
• Beach Towels, Beach Blankets, Yoga Towels, Fitness Towels & Magna Fitness Towels: 87% recycled polyester / 13% polyamide
• Luxe Bath Towels: 87% recycled polyester / 13% polyamide
• Dog Towels, Paw Towels, Plush Dog Towels & Truffle Towels: 80% recycled polyester / 20% polyamide
• Butter Blankets: 95% recycled polyester / 5% polyamide
• Luxe Blankets: 68% recycled polyester / 32% virgin polyester
• Tablecloths, Table Runners & Placemats: 100% recycled polyester

Our products are made from a variety of fabrics, each designed for its specific use.

• Kitchen Tea Towels, Bar Towels & Dish Cloths: Geoweave™ Microfiber — 80% recycled polyester / 20% polyamide; highly absorbent and quick-drying.
• Bath Towels, Hand Towels & Wash Cloths: Geo Waffle — lightweight, textured, and highly absorbent.
• Beach Towels, Yoga Towels, Fitness Towels & Beach Blankets: Geo-Microloop — soft, lightweight, absorbent, and quick-drying.
• Tablecloths, Table Runners & Placemats: Premium Recycled Woven Fabric — soft, durable, and stain-resistant.
• Luxe Bath Towels: Geoweave™ + Chenille Blend — plush, soft, and highly absorbent.
• Dinner Napkins: Geosuede — soft, suede-like, and wrinkle-resistant.
• Dog Towels & Paw Towels: Performance Microfiber — highly absorbent, quick-drying, and soft on fur.
• Not Paper Towels: Nonwoven Microfiber — durable, absorbent, washable, and reusable.
• Butter Blankets: Ultra-Soft Plush Microfiber — velvety-soft, lightweight, and cozy.
• Luxe Blankets: Ultra-Soft Sculpted Plush Fabric — soft, warm, and made from recycled materials.
• Plush Dog Towels: Plush Microfiber — ultra-soft, absorbent, and made from recycled materials.

How does each Geometry product feel?

Each Geometry product has a unique texture and feel designed for its specific use.

• Kitchen Tea Towels, Bar Towels & Dish Cloths: Smooth, lightweight, highly absorbent, and quick-drying.
• Bath Towels, Hand Towels & Wash Cloths: Lightweight with a soft, textured waffle feel.
• Beach Towels, Yoga Towels, Fitness Towels & Beach Blankets: Soft, lightweight, smooth, absorbent, and quick-drying.
• Tablecloths, Table Runners & Placemats: Soft, smooth, durable, and designed to resist stains.
• Luxe Bath Towels: Plush, soft, and highly absorbent with a more luxurious feel.
• Dinner Napkins: Soft and smooth with a suede-like feel.
• Dog Towels & Paw Towels: Soft, lightweight, highly absorbent, and quick-drying.
• Not Paper Towels: Soft, durable, absorbent, and designed to be washed and reused.
• Butter Blankets: Velvety-soft, lightweight, and cozy.
• Luxe Blankets: Soft, warm, and plush with a sculpted texture.
• Plush Dog Towels: Ultra-soft, plush, and highly absorbent.

Will colors look the same across different products?

Not always. Colors and prints may vary slightly depending on the material, as each fabric absorbs and displays color differently.

Can Geometry products handle heat?

No. Geometry products are not heat-resistant and should not be used as hot pads or to handle hot cookware. High heat can damage or melt the material.

How do I care for my Not Paper Towels?

Machine wash before first use and as needed. Between washes, rinse with soap and water and hang to dry.

What is your return policy?

We accept returns and exchanges within 90 days of purchase. Items should be returned in new, unused condition. Used or washed items may not be eligible for a full refund.

We cover return shipping for one return or exchange per order. International orders are not eligible for prepaid return labels. Restrictions apply.

How do I start a return or exchange?

Start your request through the Returns & Exchanges Portal.

Once your return is received, refunds may take 5–7 business days to process. Store credit is available right away. You’ll receive an email once your refund has been processed.

How do I exchange for a different item?

When you start an exchange, the portal will show you a few items we think you’ll like.

Looking for something else? Scroll past the recommended items and select “Shop with return credit.” From there, you can browse the website and choose the item(s) you'd like instead.

Once you’ve made your selections, submit your exchange to finalize it.

Note: Your available return credit will be shown during the process. Depending on your return eligibility, you may also have the option to receive a refund instead.

What items are not eligible for return or exchange?

Gift cards, Take-Back Bags, and other non-tangible items are not eligible for return or exchange. Items damaged through misuse, improper care, or alteration may also be ineligible for a full refund.

Can I return or exchange a gift?

Yes! To return or exchange a gift, you’ll need the purchaser’s email address and delivery address from the original order.

The purchaser will not be notified when a gift return or exchange is submitted.

Something not quite right with your Geometry product? We’re here to help.

What does the Geometry warranty cover?

Our warranty covers products that arrive with a manufacturing defect, damage, or an issue that prevents the product from being used as intended. You have 90 days from delivery to submit a claim.

If you're unsure whether your issue qualifies, submit a claim through our Loop Returns Portal and our team will review it.

How do I submit a warranty claim?

Submit your claim through the Loop Returns Portal. Photos are required and help us review your claim as quickly as possible. Claims submitted without photos may take longer to process.

What happens after I submit a warranty claim?

Once your claim is approved, we’ll process your replacement within 1–3 business days.

When will I receive my replacement?

Once your replacement has been processed, you’ll receive an email with your shipping information and tracking details.

What isn't covered by the warranty?

Our warranty does not cover normal wear and tear, misuse, or damage caused by improper care. See How do I care for my Geometry products? for recommended care instructions.

Take-Back Bags are final sale and are not covered by the warranty.

How much does shipping cost?

U.S. shipping is $4.99 or $7.99, depending on your order total.

Orders with a subtotal of $85 or more after discounts qualify for free shipping. Your shipping rate will be shown at checkout before you complete your order.

How long will my order take to arrive?

Orders currently leave our warehouse within 3-5 business days. Once shipped, U.S. orders typically arrive within 2–7 additional days. International orders typically arrive within 7–14 additional days.

How do I track my order?

Once your order ships, we'll send a shipping confirmation email with a tracking link. Please allow 24–48 hours after the shipping label is created for tracking information to update.

Can I request expedited shipping?

We do not currently offer expedited shipping, and we cannot guarantee delivery dates outside of our typical shipping windows.

Can I change my shipping address after placing an order?

If your order hasn't been processed or shipped, contact us as soon as possible with your updated address. Once your order has been processed or shipped, we're unable to make changes.

What should I do if my package is delayed or lost?

We know how frustrating it can be to wait for an order that hasn’t arrived. If your tracking information hasn’t shown any movement for 10 business days, we’ll consider your package lost.

At that point, you can submit a warranty claim through the Loop Returns Portal. Our team will review your claim and work with you on the next steps.

What should I do if my package says delivered but I can’t find it?

We know how frustrating this can be! Please check your patio, side doors, mailbox, parcel lockers, front desk, and with neighbors or other household members—carriers may leave packages in different areas.

If you still can’t locate your package, you have 7 business days from the delivery date to submit a warranty claim for our team to review.

Tip: Be sure to check the USPS or FedEx tracking for final delivery details, rather than DHL.

What happens if my package is returned to sender?

If your package is returned to sender, please submit a warranty claim for a replacement.

If your shipping address needs to be updated, be sure to update it under the Contact section when submitting your claim.

If an order is returned to sender multiple times, additional fees may apply to future replacements.

Do you ship internationally?

Yes! In addition to the U.S., we currently ship to the following countries for a flat rate of $15.00:

United Kingdom, Canada, Australia, New Zealand, Mexico, Japan, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Singapore, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Hong Kong, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia, and Switzerland.

If you’re charged additional customs duties or taxes, please reach out to our Customer Experience team for assistance.

We’re aiming to be available in additional countries in the future!

Will my gift include a price?

No. Prices are not included with shipped orders, so the recipient won’t see the price of their gift.

Can I add a gift message to my order?

We’re working on adding gift messages directly at checkout. For now, if your order has not yet shipped, please contact our Customer Experience team to request a gift message.

Gift messages must be 200 characters or less. We’ll do our best to accommodate your request, but we cannot guarantee that a message can be added.

Please do not add gift messages or special instructions to the shipping name or address, as this may flag your order and cause a shipping delay.

Can I return or exchange a gift?

Yes! Gifts can be returned for store credit or exchanged for another item. Gift returns are not eligible for a refund to the original payment method.

To start a gift return or exchange, you’ll need the purchaser’s email address and delivery address from the original order. Then, submit your request through our Returns & Exchanges Portal. The purchaser will not be notified when a gift return or exchange is submitted.

Can I cancel or change my order?

Our fulfillment team begins processing orders quickly, so we’re unable to guarantee changes or cancellations after an order is placed. If you need to make a change, please contact us as soon as possible with your order information, and we’ll do our best to help.

Once an order has been processed or shipped, we’re unable to make changes to the order or shipping address. Please double-check your shipping information before placing your order, as we’re unable to make address corrections once your package has left our facility.

Can I use Shop Pay to place my order?

Yes! Shop Pay lets you securely save your payment and shipping information for faster checkout. You can also use the Shop app to view your order details and track your delivery.

Can I change my billing information after placing an order?

Our Customer Experience team is unable to update billing or banking information after an order has been placed. If you need to update your billing information, please contact your bank or payment provider directly.

Why am I seeing a pending charge?

A pending charge is a temporary authorization from your bank to verify that funds are available for your order. It does not mean you’ve been charged twice.

Pending charges typically disappear automatically once your bank processes the transaction. If the charge remains pending for longer than expected, please contact your bank or payment provider.

Can I add a discount code to my order once it has been placed?

Yes! If you forgot to enter a discount code at checkout, you have 48 hours from the time your order is placed to request a price adjustment. Please provide the full discount code when contacting us. The code must be valid and meet all requirements to qualify for the adjustment.

During promotions or sales, additional restrictions may apply.

Why was I charged sales tax?

Sales tax is calculated based on your shipping address and applicable state and local tax laws. The amount of sales tax charged will be shown at checkout before you complete your order.

What is the Geometry Recycling Program and how does it work?

Fill your recycling bag with up to 15 lbs of unwanted clothing, outerwear, shoes, handbags, sheets, and towels. Any brand is welcome — just make sure everything is washed first.

Scan the QR code on your bag to generate a FedEx shipping code, then drop off your bag at an eligible FedEx location.

Once your bag has been shipped, you’ll receive a $30 Geometry reward credit code to use toward your next purchase.

What can I put in my recycling bag?

Clothing, outerwear, shoes, handbags, sheets, and towels from any brand are welcome. Items must be washed before sending them in.

How much can I put in my recycling bag?

Each recycling bag can hold up to 15 lbs of unwanted textiles.

How do I ship my recycling bag?

Scan the QR code on your bag to access your shipping options and generate a FedEx QR code. Then drop off your bag at an eligible FedEx location.

How do I get my $30 Geometry reward?

Once your recycling bag has been shipped, your $30 Geometry reward credit code will be provided by Trashie.

If you cannot locate your reward code, you may contact our Customer Experience team for recovery assistance. Please allow a few business days for us to obtain the code.

Can I use my recycling reward on an order with a recycling bag?

Recycling reward codes cannot be used on new orders that include a recycling bag. If you try to use a reward code while a recycling bag is in your cart, you’ll receive an error at checkout.

Can I return or exchange my recycling bag?

Recycling bags are final sale and are not eligible for return or exchange.

What is Geometry Rewards?

Geometry Rewards is our free loyalty program where you can earn credits for shopping with us and completing other activities. You can use your credits toward future purchases.

How do I join Geometry Rewards?

Joining is free! Simply create a Geometry account to start earning rewards.

How do I earn rewards?

You can earn credits by making purchases and completing activities like signing up, following us on social media, subscribing to SMS or email, leaving a review, and referring friends.

How do I redeem my rewards?

Log in to your Geometry account and apply your available credits at checkout. There is no minimum required to redeem your credits.

Where can I see my rewards balance?

Log in to your Geometry account to view your available rewards balance.

Do my rewards expire?

Yes. Your rewards expire after 90 days without activity on your account.

What happens to my rewards if I return a purchase?

Any rewards earned from a purchase will be deducted from your account if that purchase is returned.

Can I add rewards to an order after it has been placed?

No. Rewards must be redeemed at checkout and cannot be applied to an order after the purchase has been completed.

What is GiftPass?

GiftPass is a referral program for new Geometry customers. New customers can use a unique GiftPass link from a friend to receive the available GiftPass offer, while the referring customer can earn $5 in Geometry Rewards credit after a successful referral.

How do I find my unique GiftPass link?

Make sure you’re signed in to your Geometry Rewards account. Your unique GiftPass link can be found under the “Rewards” section of your Rewards page, where you can copy and share your link with friends.

Who can use a GiftPass?

GiftPass is available to new Geometry customers who have never placed an order with us. Existing Geometry customers are not eligible to redeem a GiftPass.

How do I redeem a GiftPass?

To redeem a GiftPass, use the unique GiftPass link shared with you by your friend and complete your first Geometry purchase through that link.

I’m a new customer and my GiftPass isn’t working. What should I do?

First, make sure you’re using your friend’s unique GiftPass link and that you haven’t previously placed an order with Geometry. If both apply and you’re still having trouble, contact our Customer Experience team for assistance.

Where is my $5 referral reward?

Once your friend completes their purchase through your unique GiftPass link, your $5 Geometry Rewards credit will be added to your account. If you don’t receive your reward, please contact our Customer Experience team for assistance.

Do you offer discounts on bulk orders?

Yes! Bulk order discounts may be available depending on the size of your order.

For orders of 50 items or fewer, please contact our Customer Experience team for assistance with pricing and processing.

For orders over 50 items, please contact wholesale@geometry.house. Our wholesale team can assist with bulk order pricing, discounts, and fulfillment.

How do I apply for a wholesale account?

You can apply for a Geometry wholesale account through our wholesale portal.

Can I get a custom design, logo, or branding on my order?

We do not offer custom designs, branding, or logo printing on our products.

Can I request a product donation for my organization?

We’d love to support organizations making a difference in their communities! We prioritize product donation requests from tax-exempt nonprofits and schools (501(c)(3) organizations).

Donations are not available for personal events, such as weddings, bachelor or bachelorette parties, and similar celebrations.

To submit a request, email donations@geometry.house with your organization’s details and shipping address. Please allow approximately two weeks for a response.

How can I share feedback or suggest a design?

We love hearing what you’d like to see next! Have an idea for a color, pattern, or product? We’d love to hear it.

Email your feedback to support@geometry.house and share what you’d like to see from Geometry.

Does Geometry work with influencers or creators?

We love connecting with creators who share our passion for art, design, and community! If you’re interested in working with Geometry, we’d love to hear from you.

Email support@geometry.house with your inquiry and our team will follow up if there’s an opportunity to collaborate.

Does Geometry offer brand partnerships?

We’re always excited to explore creative partnerships with like-minded brands! If you’re interested in partnering with Geometry, we’d love to hear more about your idea.

Email partnerships@geometry.house with your partnership inquiry and our team will be in touch if there’s an opportunity to collaborate.

Can I submit my artwork to Geometry?

We love discovering new artists and seeing the creativity in our community! While we’re not currently adding new artists to the Geometry Artist Program, we’d still love to see your work for future consideration.

Submit your work through our Artist Submission Form.